FastFix
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Ongoing Support

Continuous technical support and maintenance for your applications with priority response times.


Ongoing Support


Reliable Technical Support for Your Applications


Keep your applications running smoothly with FastFix's ongoing support services. We provide continuous technical assistance, proactive maintenance, and rapid issue resolution to ensure your software remains secure, performant, and up-to-date.


Support Service Levels


Weekly Support


Our weekly support plan provides:


  • Unlimited requests with fast turnaround
  • Weekly security checks and updates
  • Dedicated developer familiar with your codebase
  • Email support with 24-hour response time
  • Regular maintenance and dependency updates

    • Pro Support


    Our comprehensive support plan includes:


  • Priority response times (4-hour response during business hours)
  • 24/7 emergency support for critical issues
  • Monthly security audits and vulnerability assessments
  • Slack channel access for direct communication
  • Proactive monitoring and maintenance
  • Quarterly performance optimization
  • Technical consultation for new features

    • What's Included


    Bug Fixes & Issue Resolution


  • Rapid diagnosis and resolution of software bugs
  • Performance issue troubleshooting
  • Cross-browser and cross-device compatibility fixes
  • Third-party integration troubleshooting

    • Security Maintenance


  • Regular security patches and updates
  • Dependency vulnerability monitoring
  • Security best practices implementation
  • Proactive threat detection and prevention

    • Performance Optimization


  • Application speed and efficiency improvements
  • Database query optimization
  • Caching strategy implementation
  • Resource usage monitoring and optimization

    • Technical Consultation


  • Guidance on technology decisions
  • Architecture review and recommendations
  • Feature implementation planning
  • Scalability advice as your business grows

    • Our Support Process


    1. Request Submission


    Submit support requests through our dedicated portal, email, or Slack channel (Pro plan). Each request is logged, categorized, and prioritized based on urgency and impact.


    2. Triage & Assignment


    Our support team evaluates each request, assigns it to the appropriate specialist (with preference for developers already familiar with your codebase), and provides an initial response with estimated resolution time.


    3. Resolution & Documentation


    We resolve the issue according to priority, keeping you updated throughout the process. All solutions are thoroughly documented for future reference.


    4. Verification & Closure


    Once resolved, we verify the solution works as expected and provide documentation of what was fixed and how, ensuring knowledge transfer to your team.


    Why Choose FastFix for Ongoing Support


  • **Continuity**: Work with developers who understand your codebase and business needs
  • **Proactive Approach**: We don't just fix issues—we prevent them
  • **Transparent Communication**: Regular updates and clear documentation
  • **Flexible Support Levels**: Choose the support plan that fits your needs and budget
  • **Technology Expertise**: Support across multiple frameworks, languages, and platforms

    • Start with Confidence


    With FastFix's ongoing support, you can focus on growing your business while we ensure your applications remain secure, stable, and performant. Contact us today to discuss your support needs and find the right plan for your organization.


    Let's secure your app!

    Ready to secure your app or finish your build?

    Let's discuss how we can help you secure and optimize your application.

    Schedule a Free Call